I attempted to call and navigate the confusing menu but ended up at a dead end with no option to reach a representative, just silence. I tried again, selected different options, and managed to get connected, only to be disconnected without any callback. I called again, got through but only heard the sounds of the call center. This cycle continued until I finally spoke to a kind representative who made several attempts to connect me, but she faced the same issues and expressed her frustration, saying, 'I'm sorry, they're just not answering or they just hang up. That's terrible.' She was absolutely right.
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