Scott told me he would assist us in transferring over all of our utilities. He said while he couldn’t call on my behalf to switch water, gas, and electric, he would compile a list of companies with instructions to make things smooth. That never arrived. He sold us on a Vivint security install. I’m fairly certain they’re getting paid to push certain companies because he got nearly pushy towards this specific company. We looked into it ourselves, and agreed that still appeared to be our best option. After he sent the contract, we noticed a small clause regarding a pest control company he and I never discussed or agreed upon using.As we got closer to install, I had to hound Scott to give me updates. After several of my texts that went un responded to, he told me the internet would be self install, not professional install. But wasn’t set to deliver the equipment until the day of the scheduled security system. With us leaving town at the end of the week, this changed the entire plan: we would not be able to install a he security system before we left town for 10 days. This is exactly what I told him I wanted to avoid. Considering we wanted time to make sure we could get the internet up and running, I asked him if he could change the internet equipment delivery day to two days before to allow us time after work to get the kinks worked out. He confirmed via text that the date change was successful.The day of said schedule delivery day arrives: I get an email saying it’s scheduled to show up the original day (which was the problem). This made moving 10x more stressful. I don’t think I will have a security system installed before we leave town. And now this man has personal information of ours. I have no idea if any of this is legitimate, and am seriously regretting working with this company.Save yourself the stress and do it yourself!
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Move Concierge helps people select and connect utilities and home services. Our business centers on delivering a mind-blowing customer experience while being positive, transparent and humble.
