Very slow to respond to initial enquiry regarding a cash withdrawal request from MY pension pot. Customer services stated that they cannot do anything over the phone and I would have to await a response from the message I sent on their website (10 days ago at present!). It seems I am in for a lengthy, drawn out process to access MY money…..Thank you Laura I have emailed you with the details as requested and await your response Hello LauraYes, it was sent on 04.09.25 at 16.34pm. I have just re sent it again?HelloYes I have checked the email address is correct? The message is also in your online portal.Hello LauraThank you for sending the relevant documents. I have returned the completed forms which I believe are required, but please do let me know ASAP if you need anything further as I do not want any further delays with this. Thank you for your assistance,
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