Dated Aug 19, 2025 : slow to respond or even to acknowledge my emails. It’s almost like they are all working from home and get to choose who they will respond to and when. It’s hard not to feel that I am being ignored. Please keep in mind that it’s MY money. Extremely frustrating and unprofessional. I want to take all my ‘Equitable’ money out of my relatively small pension pot before I die, but it feels like they are callously & deliberately trying to prevent me from doing this. No excuses Utmost, get your act together.Update:Thankfully ‘Laura’ responded and I received the cash-in forms via email and filled those in, then subsequently wrote to them at the end of September requesting cash-in date of November 4th ( I had brought this forward from December to pre-empt any negative changes that might be introduced in the budget) Well it’s now the end of October and I haven’t seen anything back from them confirming that this is going to happen.
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