I have a pension fund administered by Utmost. Firstly, I've had numerous problems over the past few months logging into "myutmost". Sometimes it works, sometimes it doesn't. This is very frustrating (took me three attempts today before it let me in - I use a password manager so I wasn't making an error in my password). I am now bringing together funds from various providers including Utmost. These will purchase an annuity. They are the only provider in my list not to use an industrywide communication system (Origo I think) which allows your chosen annuity provider to communicated easily with all the fund holders. Hence separate printed documents are required and old fashioned and haphazard post is needed.Then when all their forms are completed, they write to me by snail mail to ask for the completion of a further form (when they could have notified me through myutmost that the form is there or could have arranged for me to fill in the form through their own secure system.But no, they send it by the post; suggest I email a scanned copy back to them but fail to give the email address in the letter!!!Update to this review: I called Utmost and they gave me the appropriate email address; I submitted the form and received an automated reply saying it will be dealt with within 10 days! When you are realising a fund to buy an annuity, waiting 10 days (when markets could move against you) because Utmost must have insufficient staff to deal with enquiries in a timely manner is very poor indeed.
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