Utmost have held my pension fund for 5 years,and in that time it's been a constant battle to receive regular monthly payments. So I decided to vote with my feet and transfer the funds to another company. I was told the process was fairly straightforward, however Utmost are reluctant to release my money and keep requesting more and more information about my assests even though they have no relevance to my pension fund. It's clearly a delay and frustrate tactic. They where happy to accept my pension fund when I original moved it too them with very few questions, but now , no matter what information I provide they keep coming back for more. They are fighting tooth and nail to hang onto my funds. I've told my new pension provider that if they delay one more time to contact the Ombudsman on my behalf. I have no doubt in my mind based on the heaps of information I have sent he will decide in my favour. But I shouldn't need to do this,if they did their "Utmost " to do the right thing.
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