Is anybody else here old enough to remember the Monty Python sketch about the insurance company which sold special ‘No Claims Policies’? Well Utmost are the No-pay Out Investment Specialists. My wife has been attempting to realise some investment policies she was left since April. Nothing much happened at first - after we chased them they sent us some forms. Since then, the service has got worse. After we sent the forms in, they just gave up replying to emails. It is now July. We finally managed to phone them. The lady on the phone seemed to think the payout could have been delayed because the original purchasers were recently deceased. I suppose that could be the case: they passed on roughly a decade ago, but then, time obviously passes at a different rate for Utmost.HOLD THE FRONT PAGE… We’ve had an email from Utmost saying the assets have been realised and payment would be made in a few days… Oh - hang on, that was a week and half ago. Still no payout. The incompetence of these people verges on criminal negligence…
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