Believe all the negative reviews. I’ve been dealing with Utmost Trust regarding the surrendering of policies for a trust my late father set up for my children. Their response to even the simplest email request is incredibly slow. I've have to call their Isle of Man office and send numerous emails to chase progress. Despite being very patient, it’s been dragging on for too long and I'm not that further along in the process than where I was at 6 months ago. Granted, when you do communicate or speak to them, they are polite, but then it's followed by delays and misinformation. I emailed them last week informing them that I would make a complaint if I didn’t get a response to a straightforward query by a certain date. As expected, no response. I’m now in the process of compiling an official complaint. Their lack of customer service, as reflected in other reviews, is obvious. I do due diligence when using a company, so personally I would not given Utmost Trust my business if the choice had been mine.
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