Ok, so after 4 months of toing and froing and filling in forms I finally heard from a lady at Utmost to say they would pay the money into my bank (although not a lot I have to say in the end). Admittedly my partner died over 20 years ago and Utmost have been trying to find me through his old company. A colleague of his told me they had been trying to 'find' me. My concern is that nothing was in writing for some reason (apart from the forms I filled in) and was only spoken about on the phone. Glad it's finally all over now as it brought up a lot of old memories again! All sorted now, thank you and I must say I DO appreciate Utmost for trying to find me in the first instance.
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