On 23-Jan-2024 I rang both Utmost and Reassure to withdraw the 25% tax free sum from my pensions with these companies.On 7-Feb the money from Reassure was in my bank account (and 1 week of that time was a delay on my part).On 27-Mar Utmost finally sent me the application form online and the paper copy has still not arrived.If you want an efficient company to handle your pension then consider Reassure. If you want a company where efficiency doesn't seem to be in their vocabulary, then Utmost is the one for you.
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