We are trying to assign the final segment of a managed policy to our youngest son and the saga is still running well after a year. Originally we were Old Mutual, then Quilter customers all without a hitch. We were moved to Utmost, and never dreamt the delay tactics we have been experiencing and just how niave we have been. Providing all documentation and responding to emails and letters with red herring questions promptly! We regularly get letters asking us where the monthly payment is, when in reality it was closed years ago and most of the segments assigned! After reading these reviews I now realise we are not alone, and this is common business practice. How can this be allowed in this day and age? Lucy G has been helpful when we get to speak to her e.g. both calls today have gone un returned, first she was in a meeting, then she had left for the day by 1655hrs. It looks like another year end will have passed before we manage to sort this.
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