Dickensian (in the worst possible way) organisation to deal with. Outdated, unnecessarily structured and delayed responses to queries, seemingly contrived hurdles to leap, and ALWAYS the most difficult and time consuming of the four pension companies I’m invested with. People’s investments require legal and professional safeguarding, but not at the cost of dilly-dallying, wranglings over signatures that don’t QUITE marry their records, demands for returned documents without the courtesy of reply-paid envelopes, and repetition of information already provided. Twice this organisation have ‘lost’ documents returned to them, and the impression left in dealing with them is unsavoury at best. What should be a very simple transfer request for a small pension to a different fund provider is proving extremely difficult - unlike two other organisations I’m dealing with where the process for transferring much larger funds was efficient, sensible, yet with safeguarding still evident and legally sufficient. Don’t listen to the PR motivated reply that may/may not ensue - just know the bad reviews here match my own experience with this awfully inept company!
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