Access to my online portal was very useful.I did have some issues that could not be solved through the portal .I ended up calling an advisor and was given the help I needed .Please be aware that any uploaded documents need to be extremely small ( one page at a time ). This was not explained to me and therefore there was a delay .Then the advisors couldn’t see all my docs on the portal - even though I had sent them.Rather frustrating!Overall a good service and prompt resolution.
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