utsavfashion.com

4.2
4.2 Based on 181 reviews

...

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William C.
Bad Service/STILL don't have my items

I ordered an item and they did not tell me that they did not have it until after the date it was supposed to ship. They then told me they did have it and it would only be another 4-5 days because it needed to be stitched. And then they told me again another 3 days after that that they didn't have the item. THEN they gave me an option for store credit, a refund to pay pal or chose another item. The option on choose another item said 4-5 days to process, so I chose another item. Then I get an email saying 11-14 days (not 4-5 days) to do the process. On top of that, I had a second item on the order that I asked them to just go ahead and ship (I had originally said ship together, even though I qualified for free shipping just to be polite), and they did not do that for me either. NEVER ORDER FROM THEM IF YOU ARE ON A TIMELINE! ALWAYS SHIP EACH ITEM AS THEY ARE READY!

1
Date of experience: Jun 13, 2025

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