I'm extremely dissatisfied with my recent experience. After spending close to £1,000 on an order, I received a notification about a shipping exception due to improper paperwork. Since then, I've had no luck contacting the company. I've sent several emails requesting updates, but have received no replies. After reading other reviews, it seems many customers are facing similar issues with delayed orders and poor communication. When spending this much money, I expect a professional level of service and timely responses. I would advise potential customers to reconsider placing an order until they improve their communication and support.
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