Having changed my account details on March 16th, 2023 for my ‘Budget Draft’ payment, there was an issue with my document, March 27th this was clarified and corrected and a payment was made. At this time, I was assured my payments were up to date and the next payment would occur on schedule.April 14th, 2023 I call as my payment was not pulled as expected. I was told it would take a few days for the withdrawal to be seen in my personal account and that all details were fine and correct.April 24th, 2023 I call again, asking why my mortgage payments have not been pulled from my account for the month of April. Again, I am reassured and I am confidently told that my account and payments are up to date and the payment will pull on Friday, the 28th of April. Which, by the way, did not happen. I did however receive a voicemail on the 27th asking me to call UWM. It turns out, I was not up to date with payments, surprise!!When a customer calls multiple times in one month to ask why their payment is not being pulled for their mortgage, should this not create some concern with your staff and perhaps create an investigation as to why?UWM should be responsible for my mortgage payment for the month in which they repeatedly told me I was up to date. Some of us need to plan and budget.
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