Overall Rating: ⭐ (1/5 Stars)THE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.I cannot recommend V1CE. After two months of dealing with this company, I have a defective product, unauthorized charges totaling $166.49, and zero resolution despite multiple documented promises.THE PROBLEMS - A COMPLETE BREAKDOWN1. DECEPTIVE PRICING PRACTICES ❌Signed up for £5.99/month plan as advertisedPricing "changed overnight" to £119.99/year (double the annual cost)Their app and website STILL showed the old pricing - classic bait and switchWhen I called this out with screenshots, they claimed the monthly option "doesn't exist anymore for new subscribers"Despite multiple confirmations that I'd keep monthly pricing, they charged me for annual anyway2. UNAUTHORIZED CHARGES - $166.49 TOTAL ❌October 8, 2025: $8.06 charge on account that was supposed to be merged and refundedPromised refund NEVER ISSUED - confirmed with my bankNow in formal disputeOctober 12, 2025: $79.52 for physical cardCard arrived defective and poorly printedQuality does not justify the premium priceNovember 8, 2025: $78.91 unauthorized annual chargeWas told my trial would be "extended"Instead, charged for full year without authorizationContradicts all prior email communications3. DEFECTIVE PRODUCT ❌Physical card arrived poorly printed and defectiveMultiple design rounds needed due to near-errors (almost printed wrong color)For reference: Circo sells equivalent cards for $30 vs V1CE's $79.52Quality does not match the premium pricing4. TERRIBLE CUSTOMER SERVICE ❌Support only available during UK hours - massive delays for US customersNo weekend support despite urgent timelinesCommunication is consistently confusing and contradictoryMultiple promises made and broken:"We'll refund the $8.06" - Never refunded"You'll stay on monthly plan" - Charged for annual"Trial will be extended" - Charged $78.91 instead"Accounts will be merged" - Billing chaos continued5. MISSED THE ENTIRE PURPOSE ❌Ordered card specifically for Austin conference networkingAlso planned to use at F1 Paddock ClubDelivery delays (1+ week) + design issues meant card arrived AFTER both eventsThe product completely failed to serve its intended purposeTHE TIMELINE (So You Can See How Bad This Really Was)Early October: Order placed for $79.52 cardOctober 8: Charged $8.06 on wrong account, promised refund (never received)October 12-15: Multiple days fixing design issues, timezone delaysOctober 12: Almost printed in wrong color (silver instead of gold)October 15: Confirmed on monthly plan, told accounts mergedOctober 17: Told "actually it's annual now" despite previous confirmationOctober 20+: Card finally arrives - defective quality, missed both networking eventsNovember 8: Unauthorized $78.91 annual charge (was told trial extending)November 17: Still no resolution, no refunds, no response to final demand letterTWO MONTHS of problems. ZERO satisfactory resolution.WHAT V1CE SHOULD HAVE DONE✅ Honor the original pricing advertised when I signed up✅ Actually issue the refund they promised multiple times✅ Not charge for annual subscription without authorization✅ Deliver a quality product on time✅ Provide clear, consistent communication✅ Respond to customer complaints with actual solutionsThey did NONE of these things.BETTER ALTERNATIVESCirco - Physical cards for ~$30 (vs V1CE's $79.52), better monthly pricingHaven't personally used them yet, but pricing is far more reasonablePopl, Mobilo, Linq - Other digital business card options worth researching before choosing V1CEMY ADVICE TO POTENTIAL CUSTOMERSDO NOT USE V1CE if:You need reliable customer service (especially US-based)You expect transparent, honest pricingYou need your product to arrive on timeYou want a company that honors its commitmentsYou don't want to deal with unauthorized chargesTHE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.I have disputed all charges with my bank and am filing complaints with consumer protection agencies.
Claim your business profile now and gain access to all features and respond to customer reviews.
