I am a technological illiterate, I had 0 idea and intuition about how to set up my products. I have my default settings to font size 400 and voice assist, just to give you an idea. The John Rex took the time to go step by step and hold my hand through the setup process, patiently giving my options to solve minor issues that came up (most were due to my ignorance and lack of knowledge about mobile devices). We were able to get one of the products set up, but John did not stop there but went through the motions with me to make sure that I had remembered how to do it. Fabulous customer service.
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