Experience so far:Deliver times aligned with me receiving the card quickly, so purchased it.BE WARNED: do not add on at least 1/3 working day per correspondent.Hear is my email thread to customer services, initially asking what’s taking so long (still no reply from last email - names/positions partially hidden due to review restrictions)On 12 Sep 2025, at 23:29, N**** B****Hi Bradley,This is N**** stepping in to assist you.I'm sorry for your confusion, and hope I can explain our process belowAll our delivery speeds are post production, and because our cards are customisable products, there is a 1-3 business day production period before the cards are shipped. For rush orders, we do have to option to choose Expedited Processing and Shipping but I do not see that selected on your order or it would have been filtered to that queue.Our processes are highly automated and are ordered first in, first out. So when you make changes for example, your order goes to that queue and the time between replies depends on how many orders are in front of you. Your order is already in production and I have upgraded the priority so it will be shipped on Monday.I hope this helps.Warm regards,N**** B****C******* S****** M******V1CE - UK | US | UAEDate: 13 September 2025 at 06:22:08 BSTTo: supportSubject: Re: Teams EnquiryGood morning,Thank you for the email.“ Expedited Processing and Shipping “ was not, and is not a selectable option.Close to 6 hours between my stating that the design (which I did myself to save time) was ok and conformation of the receipt of that message.And again close to a 6 hours for a single edit (that I edited). It doesn’t matter which metric you want to use, that is woefully subpar in a world of automation and speed.12 hrs how’s between purchase and design approval for a single edit that I made. (And a single question)The card was needed to be received on Monday, hence purchasing Friday morning, being shipped on Monday is of little consequence.I feel I have no choice but to for-warn others by leaving a review of the process. Kind regards
Claim your business profile now and gain access to all features and respond to customer reviews.
