Dyonne Burgers of Costa Rica Vacations did an outstanding job organizing, customizing, and ensuring that all of our plans came to life on our trip. She was extremely responsive and easy to work with. I would definitely feel fully confident in planning another trip through her. We stayed in beautiful lodgings and the private transportation drivers were punctual, courteous, friendly and engaging. Our itinerary was fully detailed on their portal, and all payments were easily paid through it. There were some hiccups, however, related to the CRV Travel Experience team that handled the tours inside Costa Rica. I requested a tour of the Venado Caves for 1 person with an afternoon time slot. They reserved a 7:00 am time slot for 3 people instead, which I noticed when I went to pay the charges. They said there was no availability for the afternoon time slot. When I told them the reservation was only for 1 person, they corrected the charges and said there was an afternoon time slot available. However, when I arrived at the caves, I was assigned to a group whose guide was Spanish speaking only. He and I both knew a few words of each others' languages, but not nearly enough for me to understand him nor ask questions. I still enjoyed the tour overall, but it was quite diminished due to the language issue. Also, the description of the tour said to bring your camera, but I was told to leave it in the car when I arrived at the caves, so I did not get the pictures I wanted. The tour guide took (and shared) many good pictures, but they were not necessarily the ones that I wanted. To CRV's credit, however, when I took them up on their 100% satisfaction guarantee, they provided a full refund for the tour. The fact that they did this gave me the confidence to book additional excursions through CRV rather than with many other (often cheaper) options available.There was one other mixup related to my pickup time for my flight home. The itinerary showed 2:00 am pickup for a 3:43 pm flight (which made no sense but I hadn't noticed until two days before). That was corrected when I contacted them, but if I hadn't caught it until later, I'm not sure what would have happened. So overall, I would give CRV 5 stars for the trip planning and setup, 3 stars for the on-the-ground Travel Experience team, and 5 stars for honoring the 100% satisfaction guarantee. All things considered, I would definitely use CRV again for a future trip.
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Costa Rica Vacations planned by experts. Personalized vacations packages to Costa Rica. Trips include: luxury hotels & resorts, private vacation villas, adventure tours, and transportation. Exceptional service and 100% guaranteed! Toll Free: 1-800-606-1860
