I’ve honestly never had such a ridiculous experience in my life. I paid in full for ski passes for me and my son for Whistler – over £1000 – and even paid extra to have them delivered to the UK. It’s now been EIGHT WEEKS and still no passes!I keep getting these pointless automated emails saying they’ve been “despatched” but nothing ever arrives. I’ve contacted customer service multiple times, and every time I get the same robotic nonsense – it’s like talking to AI. They just keep saying I can “collect my passes at any Vail resort” and “pay for the privilege” (which I’ve ALREADY done!). I’ve explained several times that I live thousands of miles away in the UK and paid for delivery for a reason, yet they just don’t seem to listen or care.Even worse, I received an email saying “thanks for activating your passes” — how exactly have I activated passes I never received?! Spoke to a manager (apparently), but they were no more help than the chatbot-level staff.Honestly, this company has the worst customer service I’ve ever encountered. Total lack of accountability, zero urgency, and no common sense. I’m now seriously worried I won’t even have the passes for our trip after paying in full months ago. Avoid at all costs — shocking.
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