If I could give a ZERO I would have. Had reservations at Seven Springs 12/26/24-12/30/24 for my family’s annual ski trip. Purchased 5 Epic passes for 3 days. Had a tragic situation where my 19 lb labor doodle was attacked near midnight 12/25…she was rushed to the ER bleeding profusely. In the ER she had 2 seizures and diagnosed with brain cancer. We were able to take her home but on tons of medications and we thought she may pass. Fortunately she did not and is on steroids, but did have a stroke and does have a brain tumor. Epic and Vail Resorts were completely ridiculous. Because she is not a “member of the family,” as in a human we are not entitled to a refund. For a company to be so focused on profits over integrity and business ethics is beyond me. I will find other non-epic/vail resort places to ski and they have lost a family of 5 skiers. Pathetic
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