Do not believe that you can get an easy refund for an EPIC or EDGE card pass under any circumstances.I tore my Achilles tendon in October, had surgery in November. My 2024/2025 ski season at Whistler is gone.Do you think Vail cares? I applied for a refund only to be asked to submit two separate Orthopedic surgeon letters and my MRI results (patient privacy anyone?). Then after a month of waiting, Vail sent me a check. It was in Canadian dollars, and no bank here in the US wants to cash it. I considered travelling to Canada to cash the check, but this would be hours of travel for an amount that barely would cover my travel costs.Why issue a paper check, when they could have simply sent me a credit to the US card I originally used to make the purchase? Why a Canada bank? Why do they torture their good customers (I was a 4 year EPIC member. Note the word WAS).Buyer beware. No customer service, Vail is a shark feeding on all skier's money. Ski local, don't cave to the 800lb gorilla who doesn't give a damn about you.
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