Terrible customer service. Be warned. Dismissive attitude. An order made on 12th December was supposed to arrive in 4-7 days - it was a Christmas present. It didn’t arrive so we tried to cancel the order. They refused because it was ‘already in the system’. It finally turned up on 6th January and was no longer needed nor wanted. Tried to just return it but no return service offered and told to ship it back to China (!) at our own cost. A ridiculous system. Tried to reason but no joy - just dismissed as our own fault. In breach of contract under Consumer Rights Act 2015. Terrible company. Be warned.
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