I’m very disappointed with my experience with this bag and the customer service.I purchased this bag only 5 months ago and used it just 4 times. The white coating on the rock studs is already peeling off, and the metal underneath is showing. Even the extra replacement studs that were never used and kept in the small pouch have the same factory defect — the corners are chipped and the white color is damaged.I reported this issue more than 40 days ago and sent clear photos, but customer service has not provided a proper solution or invited me for an in-person inspection. After spending money on a luxury brand like Valentino , I expected much better product quality and after-sales support.ziro support and customer care. I like to load photos of my bag and showed everyone how much the factory defect is on my bag.there is no real difference between a 2500$ Valentino bag and a 100 $ cheap bag - just the name and the price . No one in Valentino company has even responded to me . Very disappointed customer care. Very disappointing quality and service.
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