So I went on the website to take part in the vans collab. I ordered the polka dot red color in a women’s size by accident (same exact shoes, little distinction from what I can tell). Not even 5 minutes after, I sent a message to support noting the error and trying to confirm the correct item. After this, I was informed that the item ordered was confirmed (or switched) to be a men’s size 9. Sometime later the shoes arrived and were still women’s shoes. I gave support a call twice just to be told “we can’t change anything once it’s already ordered, request a return or refund and just buy the shoes again.”. All of this in mind, I’m deciding not to repurchase because of the principle of transparency. The shoes were meant to be a birthday gift and nothing was done to better improve my experience. Highly dissatisfied and more so disappointed in this “luxury” brand.
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