valentino.com

Scammers...be aware!

Scammers...be aware!! Never ever thought my favourite company can cheat like this. Have lost the count of calls( literally called up every week), emails written. I purchased a handbag in the month of July 2020. July 8th 2020, to be precise. When handbag arrived, my heart broke seeing dirty, old, broken box, worse was yet to come..when opened the box, the bag too was in horrible condition with scratches and bend on the corners. I immediately called up customer care, mentioned the issue and send the pictures( to be on the safer side). The lady ( customer care) was super sweet and told me that this is very surprising, they apologise and I can return the bag with the same box but due to covid, I will be receiving my refund in next 14 days..since than, every time I called up, either I was told, inspection is on or it’s UPS fault, they are talking to UPS, or they have “not” received the bag or staff is off( oh here’s another thing, so every time at customer care, there will be a different/new person and they don’t know what the previous person told you). So once while talking to a guy at customer care, I said can you please check the picture, I have given the proof of sending the bag back, also have UPS return slip and on that, he said yes, he can see all and also that why I have not issued the returned till now but within 10 mins of difference, while talking to manager, he said, he can’t see any mail with pictures( woww...what a fraud, I was so in shock and speechless) so I told him, to be on the hold and that I am sending him all the pictures again, he saw the pictures and repeated the same old story about apologising and that within 14 days, I will get my refund but I am still waiting. Bloody scammers, no matter whatever proof you give, they come up with new lame excuse😡

Date of experience: Feb 15, 2021