vanhallenmelbourne.com

1.6
1.6 Based on 81 reviews

...

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Jonnie
Frustrating experience with long wait times and no refund

On 26/06/25, I ordered an Elegant Cropped Winter Jacket for $116.95. It took an excessively long time to arrive, which I expected to come from a nearby location. When I needed to return it, I exchanged numerous emails with an overseas customer service team. I was shocked to receive a return address in another country, especially since the company claims to be local, and I had to pay for return shipping myself. Now, seven months later, my original package has been sent back to me without explanation. I've followed all procedures and completed the necessary declarations, but I'm now stuck with an unwanted item and out about $150. I strongly recommend against purchasing from them. I certainly won't again.

1
Date of experience: Jan 10, 2026

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