After weeks of false promises, missed deadlines and the rewriting of history, I hired a lawyer. VHP's modus operandi is a scam bait and switch operation. VHP runs shadow organizations that utilize multiple “consultants”, third party payment portals and works out of multiple shared offices. Their strategy is that potential customers will eventually lose interest and not follow up. Online research documents multiple complaints with similar bait and switch operations. Trustpilot doesn't allow documentation of fraud busting URL's. The USA BBB documented the same along with other scam busting operations. Please also note VHP uses two different company names with different physical and web addresses - Vanilla Heart Publishing and Vanilla Heart Publishers. I was successful my claim and my money was returned. Caveat emptor - Buyer beware!
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Vanilla Heart Publishing was founded to fill an unmet need: a one stop solution for authors. For writing, editing, printing, publishing, distribution and marketing. To solve this problem, the team would need to invest heavily in expert human resource with deep connections in the industry to build a mechanism unmatched in markets quality and scalability.