vanitystudios.co.uk

Manipulated and misled

I am very disappointed with how my recent experience at this studio was handled, particularly regarding unexpected fees and a sales process that felt manipulative and lacked transparency.I purchased a voucher at an event in London for what was sold as a “London Fashion Week” style makeover experience, including hair, makeup, nails, and photos. The voucher was meant to be a fun gift for my friend's 50th birthday, but it turned into a financial burden I wasn’t prepared for.After booking, I was informed of a £150 booking deposit that had never been mentioned at the time of purchase. This deposit was later applied toward the cost of additional photos, which I had no intention of buying. I believed the deposit was refundable, and I thought I was paying just £50 more for the photos, which my friend and I split. Instead, I found myself paying an extra £200 after they already had my deposit. I felt pressured into this purchase because the process was unclear and misleading.Free alcohol was also offered during the experience, which in hindsight, I believe clouded my judgment when agreeing to the extra costs. This practice is concerning, as it compromises a customer's ability to make rational financial decisions.Adding to my frustration, I received an email the evening of the photoshoot promising a free digital image in exchange for leaving a review. While I initially left a positive review, I have not received the promised image, nor do I want it now.Although the makeover experience itself was enjoyable, the entire process left me feeling manipulated and misled. What was meant to be a thoughtful gift turned into an expensive and disappointing ordeal.This business needs to improve transparency and fairness in its sales practices. I cannot recommend this experience based on how I was treated.

Date of experience: Sep 08, 2024