Rude team and an absolute scam. My friends and I were sold the package as a fun photoshoot to do with friends where we would have two complimentary images. In all the communications/emails they continued stipulating the two free complimentary images.At the end of the photoshoot, during which we continuously mentioned that we are doing this as friends just wanting some nice group pictures, we were brought into a room to review and select the images we wanted. This is when Siobhan, told us that it was actually only two *individual* headshots and not the “two favourite complimentary images”. We told her that this was not said previously and instead were told that it was just two images, not specifically individual ones. She very quickly became rude and condescending towards us, telling us which should have ready the fine print on the terms and conditions. She insisted we didn’t appreciate the work that was done and that we don’t understand how a business makes money. She continued being extremely rude towards us, interrupting us when we were very politely saying we thought it was very deceiving to sell the package to us the way it was, to them scam us using the fine print. We checked all the emails we received prior to the photoshoot and noticed that in no communications did it mention this specification - not even an Asterix. Additionally, in all the calls we had with representatives, they only continuously mentioned the two complimentary images and again, not stipulating that they had to be individual.
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Professional photoshoots in London. We shoot family photography, fashion photoshoots, model portfolios, boudoir photoshoots and corporate headshots.
