Big thanks to Kate Sharman for an excellent customer experience. Any company can shovel off a half decent experience while the simple things go right and as they should, but real customer service gets put to the test when theres minor issues when neither customer or company are at fault.
I sent an Email and had a response within 1 day. It was picked up by Kate who immediately looked into things and kept me updated and explained things clearly. The next day I received a postage refund (without asking) and my rear load mat also arrived. I was pleasantly surprised by how well it was dealt with and how quickly. As above, you only find out how good a company really is when you run into some issues and need help. These did.
The mat itself is absolutely brilliant. Good, heavy duty mat with solid stitching around the edges and a nice little rubber logo on the bottom. All anchor point cutouts are placed well enough and are cut so that they're not flapping about if not needed.
For sub £100 this is an excellent product and it feels it will stand the test of time and use.
Pics attatched but mat not fully fixed in place yet so may not indicate how good of a fit it is.
I would use this company again tomorrow.
Whether there was a small issue or not, the response and the customer service was A* and thats all that matters, ofcourse it helps the mat was bang on aswel.
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Here at VanMats.co.uk, we specialise in tailored car mats to fit every make and model. All manufactured in the UK, our fully custom carpet car mats and rubber car mats are both water-resistant and anti-slip.
