I’ve been a Vanquish customer for several months and requested a $34,000 payout on Dec 12 in accordance with Vanquish’s Advanced Options account rules.I was originally very excited to use and support a prop firm that allows options trading, and I understand that newer firms can have growing pains. That said, I have never been treated this poorly as a customer by any prop firm.After following up the following week, my account was flagged for a supposed “sim exploit” related to SPX credit spreads. In response, I provided extensive documentation directly to the team, including detailed written explanations, trade logs, and a screen recording.The recording I provided shows a standard two-leg SPX credit spread that had become nearly fully decayed due to price movement and time decay. The position still required a real debit to fully close and did not exceed the maximum theoretical profit of the structure. Any $0.00 value shown applied to a single leg that had become economically worthless, not to the position as a whole.During this review process, I was also timed out from Vanquish’s Discord server while seeking clarification, and communication since then has stalled. I have not received a determination, payout, or clear timeline for resolution.I’m posting this review to document an unresolved payout dispute and to request clear communication regarding next steps and timing.
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