My experience with your customer support has been extremely disappointing. Responses take days, and every time I finally hear back, I’m asked the same basic questions about my contact information again. I have to repeat my request over and over.It is nearly impossible to reach anyone by phone.At the VASA fitness center, representatives give different information every time. When I came in person on January 29 to cancel Kid Care, I was told it was successfully canceled — but clearly it was not. I was still charged for February, even though my children no longer attend.All I needed was a simple Kid Care cancellation — and since I was charged anyway, I am requesting a refund.This has been a terrible experience and shows a complete lack of respect for customers.
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