I have 2 loans with Vault. When I was getting the loans they, over course, were extremely helpful. Once the loans were in place however their customer service becomes abysmal. I have been waiting almost a month to resolve the issue of proof of insurance for my one loan. I sent all of it with the initial paperwork and assumed that when the loan was approved they did their job properly. I come to see that they are taking inflated payments out and their excuse is lack of a certificate of insurance. I sent proof that their original agent got all of that with the paperwork I sent in. Crickets…it takes days for a response and then they just give you the run around. Meanwhile they’re still taking inflated payments. For my equipment loan I need the paperwork for my insurance to renew. Fast forward over a month now and they keep sending me another companies equipment loan. Their response when I said it’s the incorrect loan, “just have your insurance change the name to other companies”. Why would I get insurance on a business loan that isn’t mine?? I’m still waiting on the response to that one.If you’re looking for a dishonest and corrupt company to do business with then you’ve found the right one. If you’re looking for a company that has integrity and is honest then stay far away from Vault.
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Vault is a financial services company dedicated to delivering a variety of credit products to meet the diverse needs of our originator partners and borrowers. We offer equipment leases, mortgages and commercial loans allowing for customizable financing solutions. We are driven by the relentless pursuit of excellence. We are constantly striving to improve our customers’ experience by increasing our product offerings while focusing on simplified lending.See more
