Astoundingly bad customer service. We spent over $300 for baby monitors from VAVA that we purchased at our local Target. They were fine at first, but after three months the USB-C charging ports became incredibly difficult to use and would not consistently charge. We had to bend the cables at weird angles to get the charge to go through. This is an extremely common issue as Reddit and other forums are littered with this exact complaint; just google "VAVA monitor charging port" and you'll get tons of results of other families with the exact issues that we have.I reached out to customer service and it's been literally two months of back and forth with no resolution. They want us to mail our two monitors in for inspection before they'll commit to replacing them. I have said over and over that we rely on the monitors for bedtime and if we send these (even though they're not working great) we'd be forced to buy new ones in the interim. They have not even acknowledged that nor do I think my issue is being understood. I am reaching out to Michael Tawadrous, the chairman of VAVA monitors, to see if he is willing to help and stand by his product. In the meantime, I highly advise against these.
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VAVA is a beautifully designed compact speaker and headphone brand.