Purchased a VAVA Home Cam system with 2 wireless cameras back in January 2019, received in Dec 2019 and finally had a chance to install in my Florida condo in Mar 2020. System advertised a 1 yr battery life on the wireless cameras which after 60 days have now died. Given I live in Toronto and with current COVID-19 travel restrictions between Canada and the US, I am unable to get back down to my unit to change my cameras from wireless installation to now having to plug into an electrical outlet to keep a constant charge. I have reached out to the VAVA customer team numerous times expressing my disappointment in their lack of delivering what their product offering stated clearing on Indiegogo that this wireless cameras have a 1 yr battery life. They have now informed me they will NOT honour a replacement for this underperforming cameras as they do not have replacement parts and can only offer me a $129US partial refund (I invested $334US). Just not acceptable as I would NOT recommend this product to anyone looking for a wireless camera system and remotely away from where the system is to have the system run effectively. Now looking @ a replacement system that delivers on a wireless solution to meet my needs.
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VAVA is a beautifully designed compact speaker and headphone brand.
