I am writing this review regarding my experience at VCA Hollywood Animal Hospital in Hollywood, FL. I brought my 6-year-old cat for a referral due to suspected kidney issues and spent over $3,000 without receiving a clear diagnosis or treatment plan. During her last visit, my cat sustained a claw avulsion (a ripped-out claw) while under their care. The doctor never mentioned it. I discovered her paw was bleeding only while paying at the front desk. When I asked what happened, staff said she had scratched a doctor and “run around the room,” causing the injury.When I was called back, I found my cat tightly restrained in a blanket, screaming in distress, just to get her paw cleaned. The doctor admitted she had not used enough sedation due to concern about her heart. If sedation was unsafe, they should have recommended a CT scan under anesthesia from the start rather than causing unnecessary trauma by doing a procedure that was pysically hurting my pet.After I raised concerns, they offered a complimentary CT scan (Still paying 600 USD more). However, after I posted an honest Google review, they withdrew the offer and said they would only proceed if I deleted my review, agreed not to post another, and signed a liability release form. Later, VCA corporate offered me $940.95 under the same conditions.I declined because this is unethical and appears to violate the Consumer Review Fairness Act.My concern is that this corporation can harm pets and then try to silence clients who speak up taking advantage of financial or the urgency we have for our pet care. I hope my experience helps other pet owners make informed choices and encourages more ethical practices within VCA.
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