vcahospitals.com

1.6
1.6 Based on 79 reviews

...

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Beresford
Avoid this place if you love your pet

Avoid this place if you love your pet. They are not professional. They upsell to run unnecessary tests. They do not provide the treatment your pet deserves and will charge you an arm and leg to get substandard care. They send me an appointment and when I arrive they tell me they don't set appointments. I understand that the waiting list can vary but they are unaccommodating to drop off or get a call to come back. The staff is rude if you ask any questions. I will never go back and find I need to warn others about this place. Even after I showed them the email they said they don't set appointments and said I was rude when I asked them to read the email to me if I misunderstood it. They wrapped his leg so tight from where they drew blood that his paw swelled up 300% normal size. They told me on a followup visit they should have removed that before he was sent home. It wasn't. They will not allow you to drop off a pet until someone talks to you. That can be over an hour and they ask 2 questions. Is he vomiting or has diarrhea then they will hold until they are ready. The staff apparently thinks they can treat their clients any way they want. Stay away!!!

1
Date of experience: Jul 10, 2025

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