This company’s returns policy completely misrepresents the real situation. I believe it’s actually deceitful. Velora UK have no stores in the UK, only a business address which you can’t return goods to. If you read their returns policy it makes it sound so quick and easy and straightforward. But in fact their goods are shipped over from China, so receiving them isn’t quick. I wanted to return a hair styling kit which I hadn’t used (In the interim I’d found a better alternative). I was informed I had to pay all shipping costs to return the item to China together with customs duties and a restocking fee. Combined, these costs amounted to almost the same as I’d paid for the item in the first place, making it not worth my while to return it. The Velora UK sales director who I had emailed about this return admitted as much. Be warned, this is not a company on the side of the customer!
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