Where do i even start!! We ordered a p.c for christmas for our son via their ebay store, opened on christmas day and after a few hours it kept showing some kind of error on the screen and wouldnt let my son play it! He had to turn it off and leave it for a few hours before turning it back on! Contacted customer support, had a video call from an engineer trying to fix it but couldnt so they said it would need sending off for repair. We asked for a replacement instead as their website stated that christmas purchases could be returned until 31st jan! But only to be told that we dont qualify for that because we purchased via their ebay store and not their website!! What difference does it make where you buy it from? Its still the same products and company!!
So we had to pay and send it off to them. (Effort but needs must when its your sons christmas present) then after they received it they sent us an email stating it was being worked on would go through numerous testing and checks before being sent back to us which we also was told they would cover postage back to us, i then got an email stating it was ready to be shipped and what carrier would we be using with a list of prices!!
Im sorry but you previously stated that you would cover postage back and i had messages to prove it so back and forth more emails again and they said that that apparently isnt true but seeing as its been said that will honour it! (Ok, great! Cant wait to get it back so my son can finally play it) received it today and low and behold it still isnt fixed!!! Same issue as before yet its been through lots of testing to make sure it works!! Yeh ok!! They clearly didnt touch it! So back on the phone i go and now we are waiting yet again until a manager has been informed!
Its an absolute joke to be honest, and its my child i feel sorry for as he cant use his christmas gift!
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Veno Scorp is a UK-based manufacturer and retailer of custom-built gaming PCs, known for offering unbeatable value across entry-level to high-end systems.
We specialise in building desktop gaming PCs tailored to every need and budget — whether you're buying your first PC to play Roblox or need a high-end RTX-powered system for competitive gaming and streaming. Our PCs are fully tested, plug-and-play ready, and built in-house by our expert team in Manchester, United Kingdom.
What makes Veno Scorp truly different from other gaming PC companies is our in-house manufacturing capability. We don’t just build PCs — we design and manufacture our own branded hardware, including:
- Gaming PC cases
- AIO liquid coolers
- Monitors
- Mechanical keyboards
- Gaming mice
- Power supplies
- RAM and SSDs
This allows us to offer better prices, tighter quality control, and faster replacements than companies that rely entirely on third-party suppliers. It also means we can create systems that are better optimised for airflow, noise, and aesthetics — delivering a true custom PC experience at every price point.
Since launching in 2020, we’ve supplied thousands of PCs to customers in over 10 countries, including the UAE, Morocco, France, Germany, and across the UK. We’ve also been top-rated sellers on Amazon and eBay for over 8 years, with thousands of verified 5-star reviews. We’re proud to be known as one of the only companies in Europe manufacturing brand-new older-gen PCs, which are perfect for families with younger gamers who don’t need to spend £700+ for a great experience.
Whether you're looking for a budget build, a gaming bundle with monitor and keyboard, or a top-spec streaming rig, Veno Scorp has you covered. Our expert team is available to help you choose the best parts or even build a custom spec based on your budget — just email support@veno-scorp.co.uk or visit www.veno-scorp.co.uk for more.See more
