Very good at getting you into a property, however they are completely one sided towards the landlord when moving out. Unrealistic bill presented for what they deemed an immaculate property which we suffered with rats, mould, damp and poor workmanship on its refurb. Currently trying to charge me for a laminate floor which was laid onto a completely uneven floor (no self levelling compound used prior to fitting) and I also showed the issue to one of their inspectors during a 6 month visit but because I didn’t raise it through their website they said I was liable. Mentioned it was brand new when handed over yet the damage was fair wear and tear in consideration of the damp rising onto a completely uneven floor. Glad I won’t need to rent again as I would not go near venture now knowing what I know, I would also not move into a terrace street for a rental as it’s up there with the worst experiences of our lives.
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