My dealings with Venture properties started in March 2020 when I agreed for a friend of mine to be a guarantor for a rental property for them. No problem. Fast forward four years when my personal circumstances have significantly changed and having never heard anything from Venture properties I get a demand for approximately £700. I was shocked as I had heard nothing from this company in four years. I seek out the contract and realise legally they are correct and I would be liable under the agreement. My friend assured me they had this in hand and it would be paid. I note that in the terms I could serve 3 months notice to leave the agreement after the fixed term ended. I served notice in February 2024 for a fixed term that ended in September 2020. I heard nothing from Venture properties and certainly no challenge to me submitting my notice to them. I included a caveat that if I heard nothing I would consider the matter closed. I heard nothing. Then yesterday (7 months after notice served) I get another phone call demanding £70. I now view myself as being legally released from this contract. The person whom I spoke with (Nikki) came across as surly and rude, was only interested in payment and seemed to scoff at me when I mentioned I had submitted notice to leave the agreement. The company appear to ride roughshod over GDPR laws. Never once in my communication with them have they qualified I am who I say I am. After notice has been served they continue to discuss with me sensitive information about my friend situation, which I believe to be a breach of gdpr. I have had to highlight to them the part of the contract that allows me to leave and now they are silent. No doubt they will try again in another few months. I have informed them they have potentially breached gdpr, they have 72 hours to report themselves. I have submitted a dsar and I have requested their complaints process details. Ultimately it would appear they do not understand what is written in their own contracts, a possible training requirement. All of these emails remain unanswered. If they think I will let this lie they are mistaken as I love to take on things like this to protect those not as savvy.
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