Absolutely disappointed with Veriff’s service — if negative stars were allowed, I would give them.Veriff has repeatedly rejected my KYC verification without even attempting proper review or providing a valid reason. I submitted perfectly clear Indian identity documents (Aadhaar, PAN, and Driving Licence) multiple times, all scanned exactly as required, under proper lighting and format. Yet, every attempt was instantly declined within seconds as if no human ever checked the files.What’s worse, Veriff gives no meaningful explanation or feedback. The rejection messages are generic and completely useless. Their system seems broken and poorly optimized for Indian documents, which has caused unnecessary delays, frustration, and financial loss. It feels like the verification system is automated to reject by default rather than actually analyze submissions.Their support is equally unhelpful. Contacting them leads to vague template replies with no accountability or real resolution. For a company claiming to handle user identity securely and professionally, Veriff’s handling of this process is a total failure.If your platform relies on Veriff for verification, prepare for repeated rejections and wasted time. They seriously need to update their system, train their support, and respect users from all countries. Right now, Veriff represents everything wrong with automated KYC — zero transparency, zero logic, and zero reliability.Avoid relying on Veriff if you value your time and trust.
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Veriff is an AI driven global online identity verification company that protects businesses and their customers from online identity fraud by making sure that a person is who they claim to be.
