After everything is paid for and installed, they release themselves from any responsibility for further problems. We ordered the services of this company and since they work with Arlo, we installed their app as well. My husband's app works but mine doesn't. I don't have access to the cameras and have been trying to resolve this situation for two days in a row. The last time I spoke to the support team, the consultant talked to me like if I’m an idiot, trying to convince me that I didn't do the steps he advised (I tried everything he said several times). In the end, he said that it looks like this is an Arlo problem and that he represents Verisure and they have nothing to do with it. He also said that he couldn't give me any support number of Arlo and I have to solve this problem myself. When I go to Arlo support from my account chatbot doesn’t connect me to customer service because I’m “logged out” when in fact I’m logged in. So the whole situation looks like a big joke and we’re trying now to cancel our contract because this is the worst service I have ever had in my life
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Verisure är den ledande leverantören av professionellt övervakade säkerhetstjänster med dygnet runt-respons i Sverige. Sedan vi grundades i Sverige 1988 har vi expanderat över Europa och Latinamerika. Idag har vi 6 miljoner kunder i 18 länder.
Våra 29 000 medarbetare globalt arbetar för att skydda det som betyder mest. Från våra innovationscenter i Malmö, Linköping och Madrid driver vi utvecklingen av banbrytande produkter och teknisk spetskompetens. Våra smarta säkerhetslösningar ser till att kunderna får det mest avancerade skyddet som finns tillgängligt för hem och företag.See more
