I am calling Verisure to cancel my subscription. After queing in line 15 minutes I finally get through to some customer service person. She spends around 10 minutes to find me in their system (!?) and after that she puts me through to someone else - despite the fact that I chose specifically the "cancel subscription" option when calling them. Now I have been queing for another 10 minutes in this new que and I have no idea what is happening. I guess it isn't easy to cancel your subscription here. The alarm system isn't what we were looking for. We had an alarm triggered during night - our robot vacuum somehow triggered it despite us having this type of thing activated in the app. I got up in a bit of panic with 2 small kids in our house and opened the app (while the alarm was still ringing). I couldn't see why the alarm triggered, I did not get a call from Verisure and in the end I had to shut it off after perhaps a minute to avoid my entire family waking up. I then had to take my baseball bat a do a round in the house to see if there was anyone in the house. Where is the "call Verisure" button in the app? I am supposed to go to the front door of my house to get in touch? I live in a 3 stories house, so if someone broke in, they would most likely have done it in the ground floor. Not fun to go down there at 3 AM.. Cancelling this if I will ever get through. Now total of 30 minutes waiting time...UPDATE: Finally got through to a new customer service agent and that one was competent. I told him about my experiences and I cancelled my subscription. He would take my feedback to whoever and also make them call me back regarding my experience. He is the reason for 3 stars instead of 1.
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Verisure är den ledande leverantören av professionellt övervakade säkerhetstjänster med dygnet runt-respons i Sverige. Sedan vi grundades i Sverige 1988 har vi expanderat över Europa och Latinamerika. Idag har vi 6 miljoner kunder i 18 länder.
Våra 29 000 medarbetare globalt arbetar för att skydda det som betyder mest. Från våra innovationscenter i Malmö, Linköping och Madrid driver vi utvecklingen av banbrytande produkter och teknisk spetskompetens. Våra smarta säkerhetslösningar ser till att kunderna får det mest avancerade skyddet som finns tillgängligt för hem och företag.See more
