I have been trying to change my 3 month installment cycle to 1 month since I've signed up with Verisure.1. Reached out to their call centre which indicated, no problem, we've changed your cycle from 3 months to 1 month. Guess what, didn't happen and received another 3 month invoice.2. Reached out to the call centre again and this time they indicated, no, they can only change to 1 month installments if I request an electronic invoice through my bank first. Great, so different story now... I then went ahead and requested it through my bank, which was successful. I then told the agent I'm thus not going to pay for the 3 month invoice. Agent indicated, no problem, it will take 5 business days to reflect the electronic invoice request and on the new invoice cycle, it will be fixed. Guess what... it didn't happen. Yesterday I received a paper invoice asking me once again to pay for 3 month installments with an invoice expiration date of end of Jan?? It's end of Feb?Today I find out that I've been handed over to a collection agency, that have now charged me a collection fee, notification fee and interest for, Guess what, 3 months installments!Verisure is a bunch of sharks. I would NEVER recommend them to anyone.Firstly, taking people's installments 3 months in advance as your default option is unscrupulous. Default should be 1 month with an option for someone to decide 3. People are not here to make your books look good and for you to earn interest on their money!Secondly, for your inability in changing my 3 month installment (option that I did not choose) to a 1 month installment, which resulted in me being handed over to a collection agency, then having to pay reminder fee, notification fee and interest.
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Verisure är den ledande leverantören av professionellt övervakade säkerhetstjänster med dygnet runt-respons i Sverige. Sedan vi grundades i Sverige 1988 har vi expanderat över Europa och Latinamerika. Idag har vi 6 miljoner kunder i 18 länder.
Våra 29 000 medarbetare globalt arbetar för att skydda det som betyder mest. Från våra innovationscenter i Malmö, Linköping och Madrid driver vi utvecklingen av banbrytande produkter och teknisk spetskompetens. Våra smarta säkerhetslösningar ser till att kunderna får det mest avancerade skyddet som finns tillgängligt för hem och företag.See more
