Was sold a ‘full kit’, the salesman came and inspected my building and I was told what I needed. There’s 3 photo detectors included in the initial paper quote given to me. I was told once I pay the initial price I own the equipment. It was £40.80 (he failed to point out that was excluding vat) so when my bill came through it’s actually over £50. When I questioned the extra price I understand the vat as it did say in small letters on the bottom of the paper which was not pointed out to me. Apparently the extra charge was for an extra camera I added. Which I got sold this in the initial package (two cameras) I thought I owned this extra camera, now apparently not. All this is found out after the item is sold to you. Terrible usage on the app. Constantly says error can’t connect, takes a good 2/3 minutes to get a picture sent through to you. When checking if the alarm is activated 90% of the time it says sorry we are unable to check this now. Very basic software with 0 speed. Quality of the photos taken are terrible, again you don’t see this until you buy the package, sales videos show a clear image. If someone was to break in they would look like a black blob on the screen. No customer service to fix faults with your security system outside of working hours, my system won’t respond and it’s now nearly 2am, called and the lady couldn’t help, not exactly what you pay £50 per month for. Really disappointed as I was recommended this system.
Claim your business profile now and gain access to all features and respond to customer reviews.
Verisure är den ledande leverantören av professionellt övervakade säkerhetstjänster med dygnet runt-respons i Sverige. Sedan vi grundades i Sverige 1988 har vi expanderat över Europa och Latinamerika. Idag har vi 6 miljoner kunder i 18 länder.
Våra 29 000 medarbetare globalt arbetar för att skydda det som betyder mest. Från våra innovationscenter i Malmö, Linköping och Madrid driver vi utvecklingen av banbrytande produkter och teknisk spetskompetens. Våra smarta säkerhetslösningar ser till att kunderna får det mest avancerade skyddet som finns tillgängligt för hem och företag.See more
