I have called the first time in the middle of december to close my contract. The 19th of december I wrote an email because no one called me back or wrote how to close the contract. In january I finally got a call and I said again that I wanted to close the contract. Then I got the final invoice and I had to pay till the end of april, it means 4 months after my forst request. So I think that they should refound me one month contract. I also believe that a reputable company should allow customers to cancel their contract via the website’s customer portal, rather than via telephone calls. A commercial offer to retain the customer can still be made even after the customer has requested cancellation. Finally, in Italy, the notice period for cancellation is only 30 days.
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Verisure är den ledande leverantören av professionellt övervakade säkerhetstjänster med dygnet runt-respons i Sverige. Sedan vi grundades i Sverige 1988 har vi expanderat över Europa och Latinamerika. Idag har vi 6 miljoner kunder i 18 länder.
Våra 29 000 medarbetare globalt arbetar för att skydda det som betyder mest. Från våra innovationscenter i Malmö, Linköping och Madrid driver vi utvecklingen av banbrytande produkter och teknisk spetskompetens. Våra smarta säkerhetslösningar ser till att kunderna får det mest avancerade skyddet som finns tillgängligt för hem och företag.See more
