The quality of the necklace is actually good but the issue is the customer service. My order was incorrectly sent to another country (not for the company’s fault) and I flagged this two days after it was shipped. I was told there were no issues and just wait. Few more days passed and the item turned out to be directed to the wrong country as I flagged initially. I was sent another one and reassured they would redirect the original parcel. The new order arrived and last week the original parcel showed up at my door and I advised the business of it so they could decide how to proceed.My only request was to arrange collection of the duplicate from my home. I don’t drive and I have a young child, going to a post office or a shop to post it is difficult for me at the moment.The company they chose to use for the return does not offer home pick up. They refused to explore other options (like DPD or DHL) as they do offer home pick up.I completely understand this was not Vermaye’s initial fault, however at the end of the day they are the courier’s client, not me. I feel I should not be put under pressure to patch an issue not created by me.I was disappointed by the customer service they really don’t seem to care about accommodating their customers, especially for an issue not caused by a customer. Pity, as the products are nice.
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Vermaye - einzigartige , Schmuckstücke inspiriert von Geschichte und Kultur. Hergestellt aus hochwertigem 14k Echtgold, Gold Vermeil und recyceltem Sterling Silber. Die Medaillons von Vermaye sollen Kraft, Mut und Stärke verleihen. Inspiriert von Botticellis Leichtigkeit und Eleganz zollt die Goddess Kollektion Tribut an all die starken und mythischen Göttinnen.See more
